Privacy Policy

Last updated: 10 July 2026

This Privacy Policy explains how Evolution A/C Limited collects, uses, stores and protects your personal data when you visit our website, request a quote, or use our air conditioning services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Evolution A/C Limited is the data controller responsible for your personal data.

  • Company name: Evolution A/C Limited
  • Company number: 09584755
  • Registered office: First Floor, 2 South House, Bond Avenue, Bletchley, Milton Keynes, England, MK1 1SW
  • Email: info@evolutionac.co.uk
  • Telephone: 01908 893225

The personal data we collect

We may collect and process the following categories of personal data:

  • Contact and enquiry data: your name, telephone number, email address, postcode and any information you include in the message field when you complete our quote form or contact us.
  • Service and installation data: your address, property details, system requirements and any information needed to carry out a survey, provide a quotation, or complete an installation, service or repair.
  • Transaction data: details of the services we have provided and records of payments, invoices and correspondence.
  • Technical data: your IP address, browser type, device information and details of how you use our website, collected through cookies and similar technologies where applicable (see the Cookies section below).

How we collect your data

We collect personal data when you:

  • Complete a quote or contact form on our website;
  • Contact us by telephone, email or in person;
  • Engage us to carry out a survey, installation, service or repair;
  • Browse our website (technical data via cookies, where enabled).

How we use your data and our lawful basis

Under the UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:

  • To respond to your enquiry and provide a quotation – our lawful basis is our legitimate interests in responding to potential customers, and taking steps at your request prior to entering into a contract.
  • To provide our services and fulfil a contract with you – our lawful basis is performance of a contract.
  • To manage payments, invoicing and our business records – our lawful basis is performance of a contract and our legitimate interests in running our business.
  • To comply with legal and regulatory obligations – for example retaining records for tax, health and safety, or F-Gas compliance purposes, our lawful basis is compliance with a legal obligation.
  • To send you service updates or, where you have agreed, marketing – our lawful basis is consent, which you may withdraw at any time.

Who we share your data with

We do not sell your personal data. We may share it with trusted third parties who help us operate our business and deliver our services, including:

  • Our website hosting and IT service providers;
  • Our email, form and communications providers;
  • Engineers, subcontractors or suppliers where necessary to complete your installation, service or repair;
  • Our accountants, payment processors and professional advisers;
  • Regulatory bodies, law enforcement or other authorities where we are required to do so by law.

Where we use third-party processors, we put appropriate agreements in place to ensure your data is protected and processed only on our instructions.

International transfers

Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses, so that your data receives an equivalent level of protection.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy. Enquiry data from prospective customers is typically retained for a reasonable period to allow us to follow up. Records relating to services provided, invoices and contracts are generally retained for at least six years to meet our legal and tax obligations. When data is no longer required, we securely delete or anonymise it.

Your rights

Under the UK GDPR you have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request erasure of your data in certain circumstances;
  • Object to or request restriction of our processing;
  • Request the transfer of your data (data portability);
  • Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at info@evolutionac.co.uk. We will respond within one month.

Cookies

Our website may use cookies and similar technologies to help it function and to understand how visitors use it. Essential cookies are necessary for the site to work. Non-essential cookies, such as analytics or marketing cookies, are only used with your consent. You can manage your preferences through your browser settings or any cookie banner shown on the site.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure.

Third-party links

Our website may contain links to other websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of any third-party sites. We encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.

How to complain

If you have any concerns about how we handle your personal data, please contact us first and we will do our best to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: info@evolutionac.co.uk
  • Telephone: 01908 893225
  • Address: First Floor, 2 South House, Bond Avenue, Bletchley, Milton Keynes, England, MK1 1SW